Scope
This policy applies to digital purchases made directly from ThinkMerit EdTech Pvt Ltd through Unpoplar, SkyHop, Scientific Calculator, Intelligent Shark, Parallel Clone and Unpoplar Marketing. A product listing or checkout identifies what is included and whether it is currently available to buy.
Delivery of access
For an available self-service plan, access is ordinarily enabled after the payment provider confirms successful payment. Delivery may be through your Unpoplar account, a download, a licence or instructions sent to the email supplied at checkout. Custom, private-alpha, waitlisted or onboarding-led services start on the date agreed with you before purchase; joining a waitlist is not a purchase or a promise of immediate access.
Delivery charges and requirements
There are no physical shipping charges. Internet, mobile-data and third-party platform charges are your responsibility. Check the product's device, operating-system, regional and compatibility requirements before purchasing. One Unpoplar login does not automatically include paid plans or administrator access to every product.
Delayed or missing access
If a confirmed self-service payment has not provided access within 24 hours, email thinkmerit@gmail.com with your product name, account email and payment reference. Do not pay again solely because access is delayed. We will investigate and arrange access or assess a refund under our Cancellation & Refund Policy.
App-store purchases
Downloads, in-app purchases and subscriptions bought through Google Play or another authorised store are delivered by that store under its terms. Use the account used for purchase and the product's restore-purchase option where available. Contact us if developer assistance is needed.