Business and support
Unpoplar and the products listed in these policies are operated by ThinkMerit EdTech Pvt Ltd. Our public support channel is email: thinkmerit@gmail.com. We aim to acknowledge support requests within two business days; complex requests may take longer to resolve.
Product and account help
Include the product name, the email associated with your account, a short description and relevant error details. For SkyHop, Scientific Calculator or Parallel Clone, include your app version and device/operating-system version where relevant. Please redact unrelated personal information from screenshots.
Billing, cancellation and refunds
Email thinkmerit@gmail.com from your registered email where possible. Include the payment reference, purchase date and product or plan. Please state whether you need access help, cancellation or a refund. Purchases made through an app store may need to be handled through that store.
Privacy and complaints
For privacy questions, access/correction/deletion requests, or a complaint, email thinkmerit@gmail.com with the subject 'Privacy request' or 'Complaint' and identify the relevant product. We may ask for limited information to verify your identity and will handle requests in accordance with applicable law.
Keep your credentials private
Never email passwords, one-time codes, PINs, full card numbers, bank login details, broker credentials or API secrets. We do not need these to investigate a support request.