Scope
This policy applies to direct purchases from ThinkMerit EdTech Pvt Ltd across Unpoplar's listed products. It does not imply that every product currently sells a paid plan. App-store purchases follow the relevant store's process, as explained below. Specific written order terms disclosed before purchase may apply to custom services; mandatory legal rights always remain available.
Cancel a subscription
You may cancel future renewals at any time using available account controls or by emailing thinkmerit@gmail.com from your registered email. Cancellation takes effect at the end of the current paid billing period, with access retained until then, unless a different arrangement is agreed. Contact us before the renewal date so a support-assisted request can be processed. Uninstalling an app or deleting an account does not itself cancel a subscription.
Refund eligibility
Completed payments for delivered digital access are generally non-refundable, including unused time after cancellation. There is no blanket seven-day money-back guarantee. We review duplicate or incorrect charges, reported unauthorised payments, and material service failures that prevented access and could not be resolved. We provide refunds required by applicable law. Cancellation and refunds are separate actions.
Request a review
Email thinkmerit@gmail.com within seven days of the charge with your product, account email, payment reference, purchase date, amount and a short explanation. This request window does not restrict rights provided by law. Do not send full card details, passwords, OTPs or bank credentials. A request is not automatic approval; we may ask for limited information to investigate.
Review and payment processing
We aim to respond to refund requests within five business days. Approved refunds are issued to the original payment method. Your bank or payment provider may take an additional 5–10 business days to display the credit; actual timing can vary. If a refund is delayed, contact us with its reference.
Google Play and other app stores
For purchases billed by Google Play or another authorised store, request cancellation or a refund through that store and follow its applicable policy. We can assist with product issues but cannot promise a store's approval or override its rules. Store refunds and restored entitlements are handled through the original purchase account.
Access problems
If you paid but cannot access an available self-service product, contact us rather than paying again. We will investigate delivery or account issues and, where appropriate, arrange access or a refund. See our Shipping & Digital Delivery Policy for delivery details.